The maintenance plan is what we consider an essential service for running a WordPress website.

In addition to the above-listed features, the maintenance plan provides your clients with a trusted provider who is on hand to inspect and deal with the random quirks and issues that inevitably occur.

Our goal is to be able to provide a 24-hour turnaround for most tasks and requests. Providing a thorough request is the first step in ensuring this goal is achievable.

For example. Incoming support and update requests that arrive before 4pm Pacific Time will be assigned to our overnight production queue and are typically taken care of by the morning.

Absolutely! That is exactly why we exist. We don’t want our clients to have to worry about the day-to-day issues with their sites. If your contact form isn’t sending emails properly, or your SSL certificate isn’t loading properly suddenly, we want to help.

While we can’t guarantee unlimited support for every theme or plugin made by all the different authors out there, we will always do our best to ensure our client sites are functioning to the best of their ability. In most cases, we’re able to repair the issue or recommend an alternative solution and implement the fix without much trouble.

Given that, in most cases, we are not the original developers of your site though, there may be times where extensive development work may be required on custom or high-level functionality. When this occurs, we’ll make our best possible recommendations to you in order to give you the information needed to make a clear decision of how you would like to proceed.

Unlimited content update requests allow you or your clients to send requests directly into our support inbox for a quick turnaround; typically less than one business day.

These updates are intended to allow your customers to request changes to the content, images, and essential information on their website, without wondering if they have enough time in the budget this month.

As a general rule of thumb, update requests cover most things that can be performed in under 30 minutes that are clear, have a measurable outcome, and can be performed with the existing functionality of the website.

Support that requires more time can still be submitted but might require that we break up the requests into smaller tasks in order to balance incoming requests responsibly and fairly.

Yes – assuming they are licensed. We always suggest keeping premium themes and plugins licensed, current and up-to-date. We also have many premium plugins and themes purchased with developer licenses, which means you have full access for all sites managed by us!

To name a few, Gravity Forms, Beaver Builder, Elementor, Astra, WP Rocket, Advanced Custom Fields, and Genesis.